Shipping Policy

At IRMAH ECOM LLC, we carefully package every order to help ensure your Pokémon TCG products and collectibles arrive safely and securely.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take additional time.

Shipping & Delivery

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Delivery times may vary depending on your shipping destination, carrier, weather conditions, holidays, and other circumstances outside our control.

Estimated delivery dates are not guaranteed.

Tracking Information

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

Once tracking information shows that a package has been delivered to the address provided by the customer, IRMAH ECOM LLC is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building management, or the shipping carrier.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before opening or immediately after opening it.

If the product inside has been damaged during shipping, contact us as soon as possible with:

• Your order number
• Photos of the shipping package
• Photos of the damaged product
• A brief description of the issue

We will review the situation and determine the appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If you notice that your shipping address is incorrect, contact us as soon as possible before the order ships. We will do our best to update the address, but changes cannot be guaranteed once an order has been shipped.

Lost or Delayed Shipments

Shipping delays may occur due to carrier issues, severe weather, holidays, customs, or other circumstances beyond our control.

If your package appears to be lost or significantly delayed, please contact the shipping carrier using the tracking information provided. You may also contact us so we can assist where possible.

International Orders

International customers may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges imposed by their destination country.

These charges are not included in the product price or shipping charge unless explicitly stated.

IRMAH ECOM LLC is not responsible for delays caused by customs or import regulations.

Shipping Policy Changes

IRMAH ECOM LLC reserves the right to update or modify this Shipping Policy at any time. Changes will become effective when posted on this page.