Return & Refund Policy

At IRMAH ECOM LLC, we want you to be satisfied with your purchase. Because many of our products are collectible and factory-sealed Pokémon TCG products, certain return restrictions apply.

Returns

We accept eligible returns within 30 days of delivery, subject to the conditions outlined below.

To be eligible for a return, the product must be:

• Unused
• In its original condition
• In its original packaging
• Factory sealed, where applicable
• Free from damage, tampering, or signs of use

Factory-Sealed Products

For factory-sealed Pokémon TCG products, the original factory seal must remain completely intact.

Opened, unsealed, resealed, or tampered-with products are not eligible for return simply because the customer changed their mind.

This policy is necessary because opening a sealed collectible product permanently changes its condition and resale value.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A description of the issue

We will review your request and, where appropriate, provide a replacement, refund, or another suitable resolution.

Non-Returnable Items

The following items may not be eligible for return:

• Opened trading card products
• Unsealed factory-sealed products
• Products showing signs of tampering
• Products damaged after delivery due to customer handling
• Clearance or final-sale items, where specifically stated
• Digital products, if applicable

Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

Return Shipping

If the return is due to customer preference or a change of mind, the customer may be responsible for return shipping costs.

If the item was received damaged, defective, or incorrectly fulfilled, IRMAH ECOM LLC will review the circumstances and determine whether return shipping costs will be covered.

Refused or Undeliverable Packages

If an order is returned to us because the package was refused, the address was incorrect, or the package could not be delivered, additional shipping charges may apply before the order can be reshipped.

How to Request a Return

To request a return or report an issue with your order, please contact our customer support team with your order number and relevant photos or information.

Do not send products back without receiving return instructions from us first.

Policy Changes

IRMAH ECOM LLC reserves the right to update or modify this Return & Refund Policy at any time. Changes will become effective when posted on this page.